Privacy Policy

1. An overview of data protection


The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Samer Fahed
80992 München

Telephone: +4917656981797

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: html.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data collection on our website


Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Registration with Facebook Connect

Instead of registering directly on our website, you may also register using Facebook Connect. This service is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

If you decide to register with Facebook Connect and click on the “Login with Facebook” or “Connect with Facebook” buttons, you will be automatically redirected to the Facebook platform. There you can log in with your Facebook username and password. This will link your Facebook profile to our website or services. This link gives us access to your data stored on Facebook. Including especially your:

    • Facebook name
    • Facebook profile picture
    • Facebook cover picture
    • Email address provided to Facebook
    • Facebook ID
    • Facebook friends
    • Facebook Likes
    • Birthday
  • Gender
  • Country
  • Language

This data will be used to set up, provide, and personalize your account.

For more information, see Facebook’s Terms of Use and Privacy Policy. These can be found at and

Leaving comments on this website

If you use the comment function on this site, the time at which you created the comment and your email address will be stored along with your comment, as well as your username, unless you are posting anonymously.

Storage of the IP address

Our comment function stores the IP addresses of those users who post comments. Since we do not check comments on our site before they go live, we need this information to be able to pursue action for illegal or slanderous content.

Subscribing to the comment feed

As a user of this site, you can sign up to receive the comment feed after registering. Your email address will be checked with a confirmation email. You can unsubscribe from this function at any time by clicking the link in the emails. The data provided when you subscribed to the comments feed will then be deleted, but if you have submitted this data to us for other purposes or elsewhere (such as subscribing to a newsletter), it will be retained.

How long comments are stored

The comments and the associated data (e.g. IP address) are stored and remain on our website until the content commented upon has been completely deleted or the comments are required to be removed for legal reasons (slander, etc.).

Legal basis

The comments are stored based on your consent per Art. 6 (1) (a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transmitted when entering into a contract with online shops, retailers, and mail order

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Data transferred when signing up for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.

Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

4. Social media

Share content via plugins (Facebook, Google+1, Twitter, etc.)

The content on our pages can be shared on other social networks like Facebook, Twitter, or Google+. This page uses the eRecht24 Safe Sharing Tool. This tool establishes direct contact between the networks and users only after users click on one of these buttons.

This tool does not automatically transfer user data to the operators of these platforms. If users are logged into one or more of the social networks, the Like, +1, and Share buttons for Facebook, Google+1, Twitter, etc. will display an information window in which the user can edit the text before it is sent.

Our users can share the content of this page on social networks without their providers creating profiles of users’ surfing behavior.

5. Analytics and advertising

Google Analytics

This website dont uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy:

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

6. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

7. Plugins and tools


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under

8. Online marketing and affiliate programs affiliate program

The site operators participating in the partner program. Our pages contain advertisements and links to the sites run by through which we can earn referral fees. uses cookies to trace the origin of the orders. As a result, Amazon can detect that you clicked the affiliate link on our website.

The storage of cookies is based on Art. 6 (f) DSGVO. The website operator has a legitimate interest in this service since it only receives credit for referral fees if these cookies are set.

To obtain more information about how uses your data, see the privacy policy at:

Amazon affiliate program

The site operators participating in the Amazon EU partner program. Our pages contain advertisements and links to the sites run by through which we can earn referral fees. Amazon uses cookies to trace the origin of the orders. As a result, Amazon can detect that you clicked the affiliate link on our website.

The storage of Amazon cookies is based on Art. 6 (f) DSGVO. The website operator has a legitimate interest in this service since it only receives credit for referral fees if these cookies are set.

To obtain more information about how Amazon uses your data, see the Amazon privacy policy at

9. Payment service providers


Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.

If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

What information we collect

We receive and store any information you enter on our website except credit/debit card details or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses. Unlike many other OTAs or general travel agencies we do not store or receive your credit/debit card details. Your credit/debit card payments on are either taken via PCI-compliant trusted third party payment acquirer or securely captured and stored by a trusted PCI-compliant website and is accessible only by the hotel/service provider for the purpose of completing your accommodation booking.

If you make use of any social media features on our website, the social media provider may send us information in line with their policies That information may include your name, profile picture, gender, friend lists and any other information you have chosen to make available. Information regarding hotel recommendations or any HalalBooking savings or discounts exchanged between you and your friends may also be shared.

Call Monitoring.

Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

How we use your information

Your credit card information is (such as cardholder name, credit card number, and expiration date) securely captured and stored by a trusted PCI-compliant website and is accessible only by the hotel/service provider for the purpose of completing your accommodation booking you conduct via our site with the hotel/service provider. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to allow us to contact you for customer service, if necessary; to measure interest in and improve our products, services, and website; to notify you by email or post about special offers and travel-related products and services that may be of interest to you; to otherwise customise your experience with HalalBooking; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications

We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

With whom we share your information

HalalBooking may share your information with:

– Suppliers, such as hotel, Airport Transfer service providers, villa/house accommodation providers, car rental, and activity providers, who fulfil your travel reservations. Throughout, all services provided by a third-party supplier are described as such. We encourage you to review the privacy policies of any third-party travel supplier whose products you purchase through Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.

– Third-party vendors who provide services or functions on our behalf, including credit card processing and fraud prevention.

Cookies and other Web technologies

Cookies and other tracking technologies can be used on our websites and apps in various ways, such as making the website work, to analyse traffic or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with
Display of tailored advertising/Your choices.

Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you.
Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

TERMS OF SERVICE For arranging package tours, flights and Other travel agency services Samer Fahed Service

  • 1 scope
The following conditions govern exclusively the contractual relationship between you as a customer and the travel agency as an intermediary of the travel services. They supplement the applicable statutory provisions of §§ 675, 631 ff. BGB and fill these out.

Upon completion of the booking process, the customer shall commission the travel agency to arrange a transport service or any other service related to the execution of a voyage provided by a third vendor. The customer is bound to the booking order.

Separate from this, a booking contract with the tour operator and the individual service providers (for example, airline, hotel, etc.), which is not regulated in the general terms and conditions of the travel agency, will be created during the booking process.

The travel agency explicitly advises all customers that the travel contract does not come with the travel agency, but always with the respective tour operator or service provider, taking into account the general terms and conditions of the tour operator or service provider. The general terms and conditions are displayed before booking and must be confirmed by the customer.

In order to be able to make a booking, the customer must have reached the age of 18 and must not be restricted in his or her business capacity.

  • 2 Object of the contract and conclusion of contract
2.1 The purpose of this contract is to arrange a contract for the customer with the respective tour operator through the travel agency listed in the booking.

2.2 The provision of the booked service as such is not part of the travel agency's obligations. In the case of a booking, a contract for the travel service is concluded directly between the customer and the respective tour organizer. This contract is based on the respective general terms and conditions of the organizer. The handling of the contract takes place exclusively between the respective organizer and the customer. The customer must notify the respective organizer of any deficiencies in the travel performance.

2.3 By sending the customer's booking to the travel agency, the customer acknowledges the general terms and conditions and assures us that we have read and understood them. The customer agrees to the use of his data described in these terms and conditions.

2.4 Upon acceptance of the mediation order by the travel agency, ie the sending of the corresponding confirmation mail to the customer, the latter is bound to the mediation order. At this time, a binding brokerage contract has been concluded between the customer and the travel agency.

2.5 The acceptance of the placement order may be

In text form



per fax


by email

respectively. If the order is issued by a person other than the customer, the customer is jointly and severally liable for the fulfillment of the obligation of the registered persons.

2.6 The confirmation mail for acceptance of the mediation order must be distinguished from the confirmation of booking. With the confirmation of booking, the travel agency merely confirms the proper forwarding of the booking ordered by the customer to the respective organizer. The confirmation of the booking does not mean that a contract has already been concluded with the organizer about the booked travel service.

  • 3 Travel and Expenses, Offsetting
3.1 The Travel Agent is entitled to demand advance payments in accordance with the travel and payment provisions of the intermediary providers provided that these contain corresponding advance payment provisions. In the case of package tours, advance payments are only made in compliance with the statutory provisions on customer guarantee pursuant to § 651k BGB (German Civil Code).

3.2 Travel Agent is entitled, but not obligated, to pay in full or in part the payments to be made by the customer to the service provider for the travel and transport price insofar as this is necessary for the execution of the booking order and for the achievement of the service purpose according to the presumed The customer's will.

3.3 Even in the case of a withdrawal from the travel contract or promotion contract (cancellation), the travel agency may request the customer for expenses already incurred or still to be paid (cancellation costs) against the service provider of the customer. This reimbursement of expenses may amount to the full price of the travel service; In addition, it shall be governed by the general terms and conditions of business and promotions of the relevant service provider. The Reisebüro is not obliged to check the amount and the amount of the cancellation indemnity and the cancellation costs passed on to the customer in this way. The customer shall be entitled to prove against the service provider that no or substantially less damage than the cancellation fee stated by the service provider has occurred.

3.4 Price changes by the service provider are not subject to our influence. We shall be entitled to disclose any changes in tariffs and allowances that may be incurred to you if we are burdened with corresponding expenses by the service providers.

3.5 Expenses incurred by the travel agency in accordance with the provisions of clauses 3.1 to 3.4 above may also be demanded by the travel agency without the express agreement of the customer from the statutory legal basis of the exemption.

3.6 The customer shall not be entitled to any claims against the mediated service provider, in particular due to faulty fulfillment of the travel or transportation contract, neither by way of retention nor by set-off. This does not apply if the travel agency has caused or has caused the arising of such claims by a culpable violation of our own contractual obligations or is liable to the customer for other reasons for the counterclaims claimed.

  • 4 Agency fee, remuneration of travel agency
No additional fees will be charged for the travel agency's mediation services since these are usually already included in the price of the travel service provided. We are only entitled to demand a separate remuneration for our services if this has been agreed upon. Such a remuneration agreement may also be made by means of an appropriate verbal or written notification on our part.
  • 5 Price and performance changes
With regard to possible changes in the price of the booked travel service and any changes to the booked service, the travel agency refers to the general terms and conditions of the respective organizer. If the booked travel service is a scheduled flight, the respective carriage and tariff definitions of the airline apply. These can, if desired, be viewed in their offices. In addition, the international provisions of the Agreement for the Unification of Rules for International Carriage (Warsaw Agreement) shall apply.

  • 6 Booking confirmation and travel documents
6.1 The customer is obligated to verify the correctness and completeness of the contractual and travel documents which have been made available to him, in particular, booking confirmations, tickets, hotel vouchers, visas, insurance certificates and other travel documents Are identical with the bookings made. If the customer determines deviations or incorrect information, he / she has to inform the sender (organizer or travel agency) of this. If this obligation is not complied with, any damages may be restricted or completely excluded in accordance with statutory provisions on the obligation to mitigate liability (§ 254 BGB). A liability for damages on our part will be completely waived if the circumstances described here were not recognizable for us and we are not responsible for them.

6.2 As a rule, travel documents are sent directly to the customer by post. Should he wish to send the travel documents by courier service, he shall bear all costs arising therefrom as well as the risk of shipment. In the case of short-term bookings, the travel documents are deposited at the corresponding departure points. Any incurring collection or deposit costs are to be borne by the customer. Should the customer, apart from in the case of the deposit, the travel documents are not available at the latest one working day prior to arrival, we ask him immediately to the responsible office.

  • 7 Cancellations, rebookings, travel cancellation insurance
7.1 In the event of cancellation of the travel service, the cancellation conditions of the respective organizer shall apply in principle. These conditions also apply to the cancellation fees. In order to avoid substantial financial losses during a cancellation, the customer is advised to take out a travel cancellation insurance.

7.2 The rebooking of a travel service is only possible by canceling the booked and simultaneous booking of another travel service, unless the contract concluded between the customer and the organizer contains special provisions.

  • 8 Entry regulations and other information
8.1 The customer is, in principle, responsible for ensuring that the person required to carry out the travel is satisfied and that all legal provisions, in particular domestic and foreign entry and exit regulations, health regulations, customs and foreign exchange regulations, passport and visa requirements, Provisions. The same applies to the procurement of necessary travel documents. The travel agency points out that any information provided by the above may be amended at any time by the authorities, which is why no liability is assumed for this information. The customer is encouraged to obtain information from the relevant authorities and institutions.

8.2 A corresponding obligation for information or explanation exists for us only if specific circumstances which are known or perceptible to us are expressly required and the corresponding information (in particular for package tours) is not already contained in the services provided by the tour operators. In the case of an obligation to provide information based on the above provision, we assume that the customer and his fellow travelers are German nationals and no personal characteristics (eg dual citizenship, statelessness) are present. Corresponding references are limited to the provision of information or suitable sources of information, in particular from current, customary reference works or the dissemination of information from foreign embassies, consulates or tourist offices. To this extent, we have no special obligation to investigate without explicit agreements in this regard. We can also meet our obligation by providing to the customer the need for our own, specific demand at the appropriate information
  • 9 Travel organizer and promotion conditions
Only the general terms and conditions of business and promotion of the above-mentioned service providers are valid exclusively for the execution and payment of the travel services, which are only provided by the travel agency, and which will be communicated to the customer in detail during the booking process. In the case of telephone or written bookings, the customer may also forgo the possibility of taking note of the content of these general terms and conditions in advance if he nevertheless agrees to their validity in order to conclude the contract on the travel services. In the case of air and rail transport services, the terms and conditions of carriage and tariffs adopted by the relevant transport authority or by international agreements shall apply (for example: General conditions of carriage (ABB) Air traffic conditions, Conditions of carriage Deutsche Bahn / Tarifverzeichnis (Tfv) Personenverkehr).

  • 10 Arrangement of scheduled flights and train tickets
10.1 The Travel Agency is also acting as the agent of a contract of carriage when arranging a ticket for a scheduled airline or train tickets. As an intermediary, it does not provide its own transport service and is therefore not liable for the proper performance of the scheduled service or rail service.

10.2 The prices shown for the flight or train bookings generally contain no or only a small commission for our agency activity. When arranging a scheduled flight ticket or a railway ticket, the Reisebüro therefore charges a mediation fee (service fee) for our mediation services. Fees for the agency activity and other business transactions in connection with the booking contract are disclosed separately. Unless otherwise agreed with you in individual cases, the fees and charges on our website or any other information are subject to the fees and charges of the respective charges.

10.3 Service charges shall remain unaffected by a transfer, a change of name, a withdrawal or a non-utilization of the transport service. In such cases, additional fees charged by the service provider and / or service fees charged by the travel agency (eg rebooking, cancellation) may also be incurred.

10.4 As a booking agency, the travel agency is usually charged by the service provider with the costs of the booked transport. In this respect, the customer is obligated to collect the transport price for the service provider and has the right to assert this in his own name either in court or out of court. Any remuneration of the service provider to the travel agency for this collection activity shall not affect the price to be paid by the customer. However, other methods of payment are not excluded, they are always based on the conditions of the service provider.

10.5 The General Conditions of Carriage and, in the case of flight services, the statutory provisions of the German Air Transport Act for domestic flights and, if applicable, the provisions of the Montreal Convention apply to the contractual relationship between the customer and the service provider.

  • 11 liability
11.1 Insofar as the travel agency has not assumed an appropriate contractual obligation by express agreement with the customer, it is not liable for the condition of the contracts corresponding to the booking request of the customer with the service providers to be provided.

11.2 Without an express agreement or assurance in this regard, the Reisebüro as travel agent shall not be liable in respect of the services rendered itself for defects in the performance and personal injury or damage to property incurred by the customer in connection with the travel service provided. When arranging several main tourist services (according to the legal concept of package travel) this does not apply, as far as the Reisebüro gem. Section 651a (2) of the German Civil Code (BGB) provides the prerequisite to provide the travel services on its own responsibility.

11.3 The Travel Agency shall be liable for its position as travel agent in cases of intent or gross negligence in accordance with statutory provisions. Liability for guarantees is independent of the fault. The travel agency is liable for slight negligence exclusively according to the provisions of the Product Liability Act, because of injury to life, body or health or because of the violation of essential contractual obligations. The claim for damages for the slightly negligent violation of essential contractual obligations, however, is limited to the type of contract foreseeable, foreseeable, insofar as it is not due to injury to life, body or health. The travel agency is liable to the same extent for the fault of the vicarious agents and representatives.

11.4 The provisions of the preceding paragraph shall apply to damages in addition to the performance, damages instead of the performance and the claim for compensation due to futile expenses, regardless of the legal basis, including liability for defects, delay or impossibility.

Section 12 Notice

The travel agency collects certain personal data of the customer and, if necessary, other travelers. These data are required for processing the mediation contract and for the initiation and execution of the contract to be concluded on the travel service booked by the customer and is processed and used exclusively for these purposes. The collected data will only be passed on to the respective organizer of the booked travel service.

  • 13 Final Provisions
13.1 The contract shall be governed exclusively by the laws of the Federal Republic of Germany.

13.2 The domicile of the customer is decisive for complaints by the travel agent against the customer. If the customer is a merchant, a legal person of public law or a public-law special fund, the sole place of jurisdiction for all disputes arising from the mediation agreement or related disputes is the seat of the travel agency in Munich.